Since the implementation of Zendesk, the COMPAS Customer Success Team’s response time is now 43% faster.
With an increase in customers and the release thousands of platform enhancements, COMPAS has experienced tremendous growth over the past three years. As we continue to expand, it’s extremely important that we maintain the highest quality of support to all of our customers. In order to maintain – and improve – our customer service reputation, we’re excited to announce the implementation of Zendesk.
By leveraging Zendesk, it will ensure that COMPAS stays even further on top of your questions and ticketing items. With COMPAS, you hear back from a Customer Success Manager in an industry leading 9.1 hours. The other recruiting software providers? With them, you won’t here back for an average of 20 hours.
In addition to Zendesk, all COMPAS users have access to our status page. This status page is our way to ensure transparency and provide users with a live feed of any platform related issues that may arise.
Through Zendesk and status pages, you will always be in the loop and always taken care of.
Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fastest way to provide great customer service. Their solution is easy to try, buy, implement, and use.